The product

One workspace, from first signal to closed record

From the Command Centre to the issue worksheet to the Triage Board, OgmaQ carries every escalation down one auditable path — with a live readiness score that holds closure until it is genuinely done.

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Product tour

Watch a record move — glance, work, decide

See everything at a glance

The Command Centre reads your whole scope — open, high/critical, overdue, closure-ready — with the records that need you now, ranked.

Work the record to closure

Each escalation carries its story down one stepper — reported, triage, containment, impact, closure — with a live readiness score holding closure until it's truly done.

Triage as a team

New events land on the Triage Board and move — screening, more-info, decision — so nothing waits in an inbox for a routing call.

Command CentreHome
Open
8
3 high/critical
Overdue
8
need disposition
Ready
1
for closure
8 escalations are overdue.Breached SLA — need disposition.
Attention required7
HighEquipment stop — filling pump fault
4d
HighTemperature excursion — Cell Culture Suite 1
8d
ESC-2026-0002Unexpected particulate at filling lineMedium
Reported
2Triage
Containment
Closure
As found
Possible particulate observed in a vial at the inspection point. Affected vials pulled and filling paused for assessment.
Production stoppedPossible product impact
Holding closure36%
Intake fields complete
QA review approved
Final approver entered
Triage Board2 active
QA Screening1
High
Overnight monitoring — environmental excursion
ESC-2026-0009
More Info0
No blocked events.
Decision1
Medium
Unexpected particulate at filling line
ESC-2026-0002
Decision
Analytics

See the trend, not just the record

The same auditable records roll up into the operational picture — escalations per week, severity mix, aging and workload.

Escalations per week
Raised, by severity · last 12 weeks
High Medium Low
High-severity events trending down — weekly totals steady.
Open records by age
Aging surfaced before it turns overdue
0–7 days9
8–14 days5
15–30 days3
30+ days2
Open workload
By owning function
QA7
Manufacturing5
Engineering4
MSAT3
Demo data — illustrative prototype analytics
Built to fit / not to force

Your process. Your words.

No two companies run escalations the same way — or call them the same thing. OgmaQ isn't built to one standard: forms, lifecycle, triage questions, closure rules and even the vocabulary are configured to yours.

  • Rename the vocabulary — "escalation", "quality event", "issue": your call
  • Intake forms, fields and dropdown lists are admin-managed and versioned
  • Lifecycle stages, triage questions and closure requirements per site
  • Old records always resolve against the configuration they were raised under
Same system · three companies
Escalations9 open
Sidebar · list view
Triage Board2 pending
Screening & routing decisions
Escalation Detail — ESC-2026-0182SAME RECORD
Record ids, audit trail and QMS references never change — only the words do
+ New Escalation

Bring every escalation into one place.

See how OgmaQ replaces scattered spreadsheets and informal follow-ups with one auditable workflow.

Or email [email protected] directly.